Terms of Service

1. Who we are

Lumeops provides local SEO, Google Business Profile optimisation, web design, business automation and related services to businesses in the United Kingdom. We are based in Blackburn, Lancashire and registered in England & Wales. References to "we", "us" and "our" mean Lumeops; "you" means the person or business using our site or services.

2. Our services

We provide the services described in your individual proposal, order or agreement. Specific deliverables, timelines and fees are set out there and take precedence over any general description on our website. We work to improve your visibility and performance but, because search engines and third-party platforms are outside our control, we do not guarantee specific rankings, traffic levels or revenue outcomes.

3. Accounts and the client portal

Where we give you access to a client portal, you are responsible for keeping your login details secure and for activity under your account. You agree to provide accurate information and to authorise only access that you are entitled to grant (for example, connecting a Google account that you own or are permitted to manage). You may disconnect integrations and request account closure at any time.

4. Fees and payment

Fees, billing frequency and any subscription terms are set out in your proposal or invoice. Unless stated otherwise, invoices are due within the period shown on the invoice. We may suspend services for overdue accounts. Recurring subscriptions continue until cancelled in line with the terms of your agreement.

5. Your content and access

You retain ownership of the content, accounts and materials you provide. You grant us the permissions needed to perform the services - including managing your Google Business Profile, publishing content, and accessing analytics - for the duration of our engagement. You confirm you have the right to grant these permissions.

6. Ownership of deliverables

On full payment, you own the final deliverables we create specifically for you (such as a website or published content), except for any third-party or pre-existing materials and our own tools, templates and know-how, which remain ours.

7. Acceptable use

You agree not to misuse our website or services, including by attempting to gain unauthorised access, interfering with their operation, or using them for unlawful purposes.

8. Third-party platforms

Our services rely on third-party platforms such as Google, Cloudflare, Twilio and Calendly. Your use of those platforms is also subject to their own terms. We are not responsible for changes those platforms make to their products, policies or availability.

9. Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential losses, lost profits or lost revenue, and our total liability arising from the services is limited to the fees you paid us in the three months before the event giving rise to the claim.

10. Termination

Either party may end the engagement in line with the notice terms in your agreement. On termination we will stop work, revoke connected integrations, and provide any deliverables you have paid for. Sections that by their nature should survive (such as payment, ownership and liability) continue to apply.

11. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these terms.

12. Changes

We may update these terms from time to time. The current version is always available on this page, with the "Last updated" date shown above.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

14. Contact

Questions about these terms? Email [email protected].