Terms of Service

1. Who we are

Lumeops Ltd is a web and software studio providing branding, websites, custom software, search marketing and automation to businesses in the United Kingdom.

Lumeops Ltd is registered in England & Wales, company number 17297362, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We work from Blackburn, Lancashire. References to "we", "us" and "our" mean Lumeops Ltd, which is the company you contract with; "you" means the person or business using our site or services.

2. Our services

We provide the services described in your individual proposal, order or agreement. Specific deliverables, timelines and fees are set out there and take precedence over any general description on our website. We work to improve your visibility and performance but, because search engines and third-party platforms are outside our control, we do not guarantee specific rankings, traffic levels or revenue outcomes.

3. Accounts and the client portal

Where we give you access to a client portal, you are responsible for keeping your login details secure and for activity under your account. You agree to provide accurate information and to authorise only access that you are entitled to grant (for example, connecting a Google account that you own or are permitted to manage). You may disconnect integrations and request account closure at any time.

4. Fees and payment

Fees, billing frequency and any subscription terms are set out in your proposal or invoice. Unless stated otherwise, invoices are due within the period shown on the invoice. We may suspend services for overdue accounts.

Our engagements run on two clocks: a one-off Launch build, and a monthly Grow retainer. The monthly retainer is cancel anytime.There is no minimum term and no notice period. Cancel and you will not be billed for the following month; we do not refund part-months already paid, and the one-off Launch fee is not refundable once the build has started. Any different term has to be written into your proposal to apply.

5. Your content and access

You retain ownership of the content, accounts and materials you provide. You grant us the permissions needed to perform the services - including managing your Google Business Profile, publishing content, and accessing analytics - for the duration of our engagement. You confirm you have the right to grant these permissions.

6. Ownership of deliverables

On full payment, you own the final deliverables we create specifically for you: the website we design and build, the brand assets, the copy and the published content. You can take them elsewhere, and we will not hold them hostage.

Two things are not yours to own, because they were not built for you. Third-party and pre-existing materials (fonts, stock imagery, open-source components) stay under their own licences. And the Lumeops CMS, along with our internal tools, templates and know-how, remains ours: where your package includes the CMS, you get a licence to use it on your site for as long as you are a client, not ownership of the software itself. If you leave, we will export your content in a portable format so the site can move to another system.

7. Acceptable use

You agree not to misuse our website or services, including by attempting to gain unauthorised access, interfering with their operation, or using them for unlawful purposes.

8. Third-party platforms

Our services rely on third-party platforms, currently Google, Cloudflare, Zoho, Twilio, Cal.com, Stripe, OpenCode Zen and Serper. Your use of those platforms is also subject to their own terms. We are not responsible for changes those platforms make to their products, policies or availability. The same list, and what each one does with personal data, is in our Privacy Policy.

9. Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential losses, lost profits or lost revenue, and our total liability arising from the services is limited to the fees you paid us in the three months before the event giving rise to the claim.

10. Termination

You can end a monthly retainer at any time, as set out in section 4. Either party may end a fixed-scope project in line with the terms of your proposal. On termination we stop work, revoke connected integrations, hand over any deliverables you have paid for, and export your CMS content in a portable format. Sections that by their nature should survive (such as payment, ownership and liability) continue to apply.

11. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these terms.

12. Changes

We may update these terms from time to time. The current version is always available on this page, with the "Last updated" date shown above.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

14. Contact

Questions about these terms? Email [email protected].